CALISTO & CO.

Effective Date: 21-04-2025

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At Calisto & Co, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store, and safeguard your information when you interact with our services, including CalistoCo.com and affiliated platforms such as Calisto Casas, Calisto Stays, Calisto Home Services, and others.

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This policy complies with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Spain’s Organic Law 3/2018 on the Protection of Personal Data and Digital Rights, and other applicable privacy laws.

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1. Who We Are
This Privacy Policy applies to:

• Calisto LLC (30 N Gould Street, Ste R, Sheridan, Wyoming 82801, USA)

• Calisto Grupo Ltd (77 Camden Street Lower, Dublin, D02 XE80, Ireland)

These companies jointly operate Calisto’s global services across multiple jurisdictions.

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2. Scope of This Policy
This policy applies to all personal data collected via our:

• Websites and mobile apps

• Partner portals and booking engines

• Communications by email, phone, chat, or direct interaction

• Integrated third-party platforms (e.g. Stripe, Booking.com, Microsoft Dynamics)

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3. What Personal Data We Collect
We may collect the following categories of personal data:

a. Identification & Contact Information

• Full name

• Email address

• Phone number

• Postal address

b. Transactional & Payment Data

• Booking and purchase history

• Billing address and payment method (e.g. Stripe, PayPal, Square)

c. Technical & Usage Data

• IP address

• Device type, operating system, browser

• Log files, session identifiers, interaction tracking

d. Professional & Property Data

• Property details, ownership, and location

• Service and communication preferences

• Feedback and satisfaction surveys

e. Sensitive Data

• We do not knowingly collect sensitive personal data (e.g., biometric, health, religious beliefs) unless required by law or with explicit consent.

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4. How We Use Your Data
We use your personal data for the following purposes:

• To provide, personalize, and manage our services

• To process reservations, payments, and refunds

• To send administrative or marketing communications

• To provide customer support and resolve disputes

• To improve and secure our systems, websites, and services

• To comply with legal and regulatory obligations

We may use anonymized or aggregated data for statistical analysis and business intelligence.

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5. How We Collect Your Data
We collect personal data through:

• Direct interactions: registration forms, contracts, surveys, emails, or calls

• Automated technologies: cookies, analytics software, mobile identifiers

• Third-party integrations: property portals, payment processors, channel managers

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6. Sharing Personal Data
We may share your data with:

• Service Providers: IT hosting, CRM platforms, analytics, marketing software, and payment processors

• Business Partners: Agents, brokers, cleaning and maintenance providers, concierge partners

• Legal & Regulatory Authorities: Where required by law or to enforce legal claims

All recipients are required to respect your data rights and comply with confidentiality and security obligations.

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7. International Data Transfers
We operate globally and may transfer your data outside the European Economic Area (EEA), including to the Dominican Republic, Colombia, and the Philippines. These transfers are safeguarded by:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Binding Corporate Rules (BCRs), where applicable

• Data minimization and encryption practices

• Strict access controls and confidentiality agreements

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8. Data Security
We take appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption across our websites and portals

• Firewalls and secure access protocols

• Staff training and restricted access to personal data

• Regular audits and vulnerability assessments

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9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Contract performance

• Legal compliance

• Tax and accounting obligations

• Dispute resolution

After this period, your data will be securely deleted or anonymized.

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10. Your Rights
You have the following rights under GDPR and other applicable laws:

• Right of Access: Obtain a copy of your data

• Right of Rectification: Correct inaccurate or incomplete data

• Right to Erasure: Request deletion of your data under certain conditions

• Right to Restrict Processing: Temporarily halt processing if contested

• Right to Data Portability: Receive your data in a structured format

• Right to Object: Object to processing for marketing or legitimate interest

• Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, email us at alex@calistoco.com.

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11. Cookies & Tracking Technologies
We use cookies and similar technologies to:

• Ensure site functionality and performance

• Track and analyze usage trends

• Deliver personalized content and offers

You can manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

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12. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect data from minors. If you believe we have mistakenly collected data from a child, please contact us so we can delete it immediately.

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13. Policy Updates
We may amend this Privacy Policy from time to time. All changes will be posted on our websites with an updated effective date. We encourage you to review the policy regularly to stay informed.

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14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact:

Email: alex@calistoco.com
Mail (USA): Calisto LLC, 30 N Gould Street, Ste R, Sheridan, WY 82801
Mail (Ireland): Calisto Grupo Ltd, 77 Camden Street Lower, Dublin, D02 XE80